Your account¶
Getting an account¶
Almost everybody arrives by invitation. Your organisation's administrator, or we on their behalf, create the account and you are sent a welcome email.
That email carries a Choose your password link. Follow it, set a password, and you are signed in and inside your organisation. No password is ever emailed to you, and we will never ask you for one.
The link works once and expires. If it has expired by the time you get to it, use Forgot your password? on the sign-in page to be sent a fresh one — your account already exists, so nothing is lost.
Creating one yourself¶
If sign-up is open, you can create an account yourself. Follow the link from interactdc.com, or choose Create account at the top of the sign-in page. You are asked for three things — your email address, a password, and your agreement to the terms — and you are signed in straight away. There is no waiting on a confirmation email to get started.
If the address already has an account, the page says so. Choose Sign in instead, or Forgot your password? if you don't remember the password.
You land as the administrator of your own personal organisation, with no credits. You can build a simulation, upload your estate and map its columns without paying anything; credits are only spent when you run a simulation. See Credits.
We do send a confirmation email, and you need to follow it before you can buy credits — your VAT receipt goes to that address, so it has to be one that reaches you. Nothing else is held up by it.
If sign-up happens to be closed, the page tells you so and offers a way to get in touch; an invitation is then the way in — ask your administrator, or get in touch.
If you already have an account and your colleagues are using an organisation you should be part of, you can ask to join it. An administrator of that organisation approves or declines the request, and you are emailed the outcome.
Signing in¶
Interact DC uses your email address to sign in — there is no separate username. Always use the address your account was created with.
If you have forgotten your password, use Forgot your password? on the sign-in page. You will be emailed a link to set a new one.
The link in your welcome email is a password reset
Setting your password through it signs you in, and it is the same mechanism as Forgot your password?. So if you never used the original link, or it expired, asking for a reset gets you to exactly the same place.
Setting up your profile¶
Open the profile menu in the top right and go to account settings. Add your first and last name so colleagues can tell who did what — otherwise you appear to them only as an email address. Sign-up does not ask for your name, so this is where it gets set.
The same page is where you manage your email addresses and change your password.
Email notifications¶
Account settings also carries an Email Notifications panel, where you choose which mail we send you:
| Switch | What it controls |
|---|---|
| Simulation run results | One email when a run you submitted finishes, whether it succeeded or failed. One per run, not one per target |
| Compliance report results | One email when an EU compliance report you created finishes, whether it succeeded or failed. One per report, not one per server |
| Low credit warnings | Sent when your organisation's balance falls below its alert threshold. Administrators only |
| Requests to join | Sent when somebody asks to join your organisation. Administrators of a shared organisation only |
You will only be offered the switches that apply to you, so the panel is shorter for a member than for an administrator.
Some email cannot be switched off
Security mail — password resets and address confirmations — account setup, and billing records always arrive. A VAT receipt is a legal document, and a welcome email carries the only link that makes the account usable, so neither is optional.
Organisations¶
Your account belongs to an organisation. The organisation is what owns your work: simulations, uploaded estates, reports, and the credit balance everything is charged against. You are always working inside it, and you only ever see data that belongs to it.
Three roles exist within an organisation:
| Role | Can do |
|---|---|
| Viewer | Read shared work and produce reports from it. No creating, running or spending |
| Member | Everything a viewer can, plus create and run simulations and spend credits |
| Admin | Everything a member can, plus invite people, manage roles, and manage credits |
If you signed up on your own, you have a personal organisation of your own and you are its admin.
Who can see your work¶
Every simulation has a visibility setting, chosen when you create it and changeable afterwards by whoever created it.
- Private — only you can see it. This is the default.
- Shared — everyone in your organisation can see it.
Choose Shared if a colleague needs to read the report. Shared simulations can be read, duplicated and deleted by other people in your organisation, but only the person who created one can edit its specification, targets and settings.
Organisations are sealed from one another. Nobody outside your organisation can see your estate, your simulations or your reports.
Inviting colleagues¶
Organisation admins can invite people from the members page. An invited person gets an email with a link to set their password and join.
Admins can also change someone's role, reset their password, and suspend an account. A suspended account cannot sign in until it is reactivated. The whole of that is covered in Administering your organisation.
Leaving an organisation¶
You can leave an organisation you no longer work with, from the organisation page. Your account continues to exist — you land in a personal organisation of your own, as though you had signed up by yourself.
What you leave behind stays behind. Simulations, uploaded estates and reports belong to the organisation rather than to you, so they remain there for your former colleagues, and you will no longer be able to see them. Take copies of any reports you need first.
The owner of an organisation cannot leave it while they own it. Make another administrator the owner first — see Administering your organisation.
If you want the account itself closed rather than moved, ask your administrator, or get in touch.